Post Sales Engineer / Technical Deployment Engineer

About the role: The role of a Post-Sales Engineer is to act as a trusted adviser to our customers and as the primary point of contact post-sales for technical implementation, ensuring smooth and fast implementation and integration of the product into their existing systems and workflows. The role involves configuring software, setting up hardware, and ensuring compatibility with other tools. Main Responsibilities & Activities: ● Oversee end-to-end integration of our solution at customer facilities, whether on-site, remotely, or by guiding customers through the integration process ● Ensure a seamless and efficient integration, covering aspects like network setup, machine connectivity and control, and interfacing with third-party systems such as ERP and MRP ● Collaborate in technical pre-sales activities to assess integration requirements for successful and timely implementation ● Work closely with the Technical Project Manager to execute integration tasks ● Become a technical authority on our platform and build trust-based relationships with customers understanding their technical needs, including networking and third-party system interfaces and integration ● Manage handovers to customer success and support teams, ensuring a smooth transition ● Partner with Customer Success Managers to enhance customer engagement and deliver long-term value as customers progress in their journey with our company ● Escalate complex technical issues to the appropriate internal teams and follow up on resolutions ● Create and maintain detailed documentation, including user guides, FAQs, and troubleshooting materials, to support customers in effectively using our product ● Stay up-to-date with the latest product developments, industry trends, and emerging technologies to offer top-notch support to customers ● Travel to customer sites in Israel and abroad as required